Managed IT Helpdesk Service

Fixed Price Contract

  • Fixed monthly fee per device (so no surprise costs).
  • Telephone, Email and Remote support included.

System Monitoring

  • Monitoring & Alerting - Send email or text alerts based on specific criteria.
  • Proactive rather than Reactive which can mitigate problems from occurring in the first place.

Configuration & Patch Management

  • Predefined configuration templates - Faster rollout of new machines.
  • Automated Updating and Patching based on policy.
  • Patch blocking (blocks rogue updates from Microsoft).

Security and Compliance

  • Enforces strict security standards which helps with your own internal compliance and policies including insurance.